Epson Warranty: Standard Warranty and Epson CoverPlus

The standard manufacturer’s warranty for Epson ColorWorks

All Epson ColorWorks models come with a 1-year manufacturer’s warranty. Simply put, this means that if the printer breaks down or does not function properly within that year, Epson will arrange the repair. Of course, this is free of charge. Epson does set a number of simple and logical conditions. For example, Epson assumes that the user manual has been read and the instructions have been followed. After all, 99% of problems and malfunctions are easy to solve. Businesslabels is of course happy to help with this, because solving the issue quickly without repair not only prevents costs but also saves a lot of time. Is the printer really broken? Then we are happy to help register it for repair under warranty.

But how does the further handling work? What do you need to do yourself, and what can you expect from this manufacturer’s warranty? This differs per model. Below, we explain this for the current models (2022).

What is and is not covered by warranty?

The warranty on Epson ColorWorks printers covers all repair and parts costs required to make the printers function properly. It is important to keep in mind that the warranty does not cover user errors, such as incorrect printer settings or improper use. The use of non-original inks can also lead to damage that is not covered by the warranty. The costs for sending Epson desktop printers must be paid by the user.

More certainty? Epson CoverPlus packages!

In the business market, a 1-year warranty is very common. However, companies are often looking for more certainty. Continuity is extremely important, especially if the label printer plays an important role in business processes. Epson therefore offers the option to extend the warranty period with Epson CoverPlus packages.

Below you will find the various options per printer model and the recommended retail prices provided by Epson. These Epson CoverPlus packages can only be purchased and registered in combination with the purchase of a printer. It is not possible to add this extension later, for example after half a year.

Feel free to ask us for a quote for the desired Epson ColorWorks model in combination with a CoverPlus package of your choice.

Epson CoverPlus options for desktop models

For Epson ColorWorks desktop printers, Epson in Europe only offers CoverPlus packages based on Return To Base Service (RTBS). For these printers, it is therefore always necessary for the printer to be brought to the repair center by the user after registering it for repair. You may do this yourself, but it can of course also be done via parcel service.

Are you sending the printer as a parcel? Then pay close attention to the packaging. Make sure the printer is well packed and has sufficient padding all around so that it is not damaged during transport. Transport damage is not covered by the warranty.

Epson CoverPlus options for the CW-C6000 series

For the Epson CW-C6000 series, Epson offers multiple warranty extension options. For the CoverPlus packages for these printer series, a distinction is made between the CW-C6000 and CW-C6500 models. Whether it is a version with a cutter (CW-C6000Ae) or the version with a peeler (CW-C6000Pe) makes no difference. For these printer series, you will find options for RTBS (return it yourself), OSSE (on-site repair) and OSSW (on-site printer replacement).

With RTBS service, just like with the desktop printer, it is necessary to bring the printer to the repair center. This can be somewhat difficult with these printers, which is why this option is almost never chosen. The most commonly chosen option is OSSE, where a service engineer visits on-site by appointment to repair the printer. This allows you to continue working quickly. In addition, there is an option to choose the so-called “On-Site Swap” service (OSSW). In that case, the printer is taken away for repair if necessary and temporarily replaced with a loan printer in the meantime.