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Do you still have doubts after reading these frequently asked questions, or would you like personal advice? Here you will find additional options and contact possibilities.
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epson colorworks
Can I order custom labels?
Absolutely! If you have a specific size, shape, or other requirement that cannot be found in the webshop, you can submit a custom order request. You can do this via the custom request form. Of course, you are also welcome to contact us by phone or email to discuss the options and get advice. We are happy to think along with you to find the best fitting solution. Custom requests are usually offered with a price tiering structure.
Where can I find manuals or technical documentation?
To ensure you have the most up-to-date documentation and drivers, we refer our customers to the Epson website itself. Go to www.epson.sn and navigate to your printer model. Here you will find all the latest drivers, firmware, utilities, documentation, and more.
I'm still unsure which model best suits my situation. Can you help?
Absolutely. We are happy to help you make the right choice. Tell us what you want to print, in what volumes and for what purpose, and we will advise you free of charge on which model best suits your situation.
Can I purchase a warranty extension (CoverPlus) for my printer?
Yes, for the Epson ColorWorks models you can take out an Epson CoverPlus warranty package directly at the time of purchase or within 14 days. This extends the standard warranty to 3, 4 or 5 years, including fast service in the event of defects.
What if my printer breaks down or doesn't work properly?
If your printer is not working properly, we will help you quickly. In case of malfunctions, please contact our support department first. Often we can resolve the issue remotely. If necessary, we will directly engage Epson service for repair or replacement.
Do you have a CoverPlus warranty? Then you are entitled to expedited service or even an exchange service, depending on the package.
Can I also order supplies from you for my Epson ColorWorks printer?
Absolutely! We supply all original Epson ink cartridges, maintenance boxes, and a wide range of compatible label materials – from matte paper labels to glossy synthetic materials. By ordering your supplies from Businesslabels alongside your printer, you also retain the right to free support.
Do you offer help with the installation of the printer?
Yes, we are happy to help you get started. When you purchase an Epson ColorWorks printer through our webshop, you receive free support for installation and initial use. Depending on your preferences, we offer:
- Phone or online support (most chosen, usually free of charge)
- On-site installation (optional, available on request at an additional cost)
- Help with setting up label software such as NiceLabel
Would you like installation assistance? Feel free to mention this after placing your order or contact us.
Can I request a demo or test print before buying a printer?
Yes, we are happy to offer you the opportunity to request a demo or test print first. This way you can see for yourself whether the Epson ColorWorks printer suits your application and quality requirements.
Send us your label design or describe your application via the contact form, and you will receive a no-obligation test print by post, or, depending on your wishes and specific situation, we will arrange a demonstration or loan period at our demonstration room or at the customer's location.
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