FREE Remote Support for Loyal Customers (Fair use)
As a thank you for your continued partnership, loyal customers enjoy FREE Remote Support via TeamViewer.
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A solution is documented for most common problems. Search our manuals before calling — it's faster.
Services & Pricing
Remote Printer Support
We connect via TeamViewer and walk through printer settings, driver configuration, and print profile adjustments with you in real-time.
Printer not printing correctly, wrong colors, banding,
or driver issues on Windows.
Remote Software Support
Help with label design software like NiceLabel or BarTender — configuration, templates, print profiles, and integration with your systems.
Software not connecting to printer, label output
does not match design, or new software installation.
Hardware Repair & Diagnostics
Diagnostics and component repair for certified brands (Epson, Godex). Includes assessment and, where possible, resolution in the same session.
Printer showing hardware errors, mechanical
failures, or component damage.
On-site Service
A technician visits for problems that cannot be solved remotely — complex setups, multi-printer setups, or hardware replacement.
Remote support did not resolve the issue, or
physical access to the printer is required.
Loaner Equipment
We can provide a temporary replacement printer while your device is being repaired. Availability and costs depend on the required model.
Your printer is defective and production cannot
wait for the repair to be completed.
All prices exclude VAT. Support is available for printers purchased through BusinessLabels. Windows systems are typically covered for standard questions at no additional cost. Other operating systems may have limited or paid support. On-site service excludes travel costs.
What we help you with
- Printer not recognized by computer or software
- Incorrect colors or unexpected print output
- Banding, streaks, or poor print quality
- Driver installation and configuration
- Media type settings and ICC profile configuration
- NiceLabel, BarTender, or other label software
- Network printer connectivity issues
How Remote Support works
You contact us by phone or email and describe the problem.
We schedule a TeamViewer session at a time that suits you.
You install TeamViewer QuickSupport — no account needed.
We connect, view your screen, and walk through the settings together.
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